Service Desk
+31,651
Tickets handled 2026 year to date
- 2024+10,941
- 2025+26,330
- 2026 to date+31,651
OPERATIONAL CONTINUITY
Keep your operationsavailable and backed up.
We integrate monitoring, support and specialized services to detect incidents, speed up resolution and keep your operations available.
CHALLENGES
When an outage
hits your operations.
Staying up and running means detecting incidents early, centralizing how they're handled and having the technical capacity to respond before they affect your operations.
Stable operation IncidentRecovery and continuity
CAPABILITIES
Services that keep
your operations moving.
We integrate monitoring, support and specialized service capabilities to keep your operations available and respond to each environment's needs.
Your operations
NOC + SERVICE DESK
From monitoring
to resolution.
We combine proactive monitoring, centralized service and technical expertise to track incidents from detection through resolution and closure.
NOC Alert detected
Proactive monitoring of infrastructure and services.
Service Desk Report received
Users and clients report an incident or request.
01
Ticket
The incident is logged to centralize handling and tracking.
02
Classification
The incident is prioritized based on its impact and criticality.
03
Diagnosis
An initial review identifies the cause and determines the response needed.
04
Escalation
If the incident can't be resolved at Tier 1, it's escalated to specialists or Field Services.
Specialists
Handled by technical experts.
Field Services
On-site technical service.
05
Response
The assigned team works on the incident remotely or on site.
06
Resolution
The necessary actions are taken to restore service.
07
Confirmation and closure
The fix is confirmed with the client and the ticket is closed, keeping a full record of the incident.
Remote support
Resolution and support from our operations centers.
On-site support
Technical support wherever your operations need it.
Specialized escalation
Access to specialists for incidents that need an additional level of support.
IMPACT
From reactive operations to managed continuity.
Integrating monitoring, centralized service and specialized support lets you detect and fix failures before they escalate, track every incident and keep visibility into your operation's availability.
After
Managed continuity
- Timely detection and response
- Centralized tracking
- Greater operational visibility
- Specialized support
Before
Reactive operations
- Late failure detection
- Decentralized follow-up
- Long response times
- Greater operational efficiency
- Lower risk
- Higher availability
- Lower costs
- Greater control and visibility
WHY GLOBALVOIP
Continuity backed by
operational capacity.
23+
Years of experience.
6,000+
Projects delivered.
60+
Certified engineers.
OPERATIONS AND SUPPORT
The capacity to respond
beyond monitoring.
We bring together our NOC, Service Desk, Field Services and specialized staff to track incidents from detection through resolution and closure.
ITILISO 20000-1ISO 22301ISO 27001
Operations backed by real service capacity.
- 24/7 NOC
- Service Desk
- Field Services
- Specialized escalation
OPERATIONAL EXPERIENCE
Experience measured
in real operations.
The volume handled by our Service Desk and the alerts managed from our NOC reflect our capacity to support operations that require continuous tracking, visibility and response.
NOC
+1,134
Alerts 2026 year to date
- 2024+4,985
- 2025+1,521
- 2026 to date+1,134
LET'S TALK
Power your operations
with an integrated strategy.
Tell us about your organization's operational continuity challenges and let's build a solution that fits your environment.
Let's talk about your project